Frequently Asked Questions
Q: Are your products genuine and authentic?
A: Absolutely! We only source our products from reputable suppliers and manufacturers, ensuring their quality and 100% authenticity.
Q: What about customer privacy?
A: We respect your privacy and never share your personal information with anyone, except as required by law or to fulfill your orders.
Q: What payment options do you accept?
A: We accept both cash and cashless payments (credit/debit cards, mobile payments, etc.) for your convenience.
Q: How do you handle payments and transactions?
A: Our payment processing is handled by a secure third-party provider, ensuring your financial information is protected and secure.
Q: How can I trust your site with my personal and payment information?
A: Our site uses industry-standard SSL encryption to ensure all data transmitted between your browser and our servers is secure. We also comply with relevant data protection regulations and never share your information with third-party entities.
Q: Why was my order cancelled?
A: To protect our customers and prevent fraud, we closely monitor all transactions. If we suspect a high-risk order, we may cancel it to ensure the security of our customers' information.
*Refund Policy for Cancelled Orders*
If we cancel an order due to suspected fraud, any charges made via credit card will be fully refunded within 10 business days.
Thank you for your understanding in helping us maintain a secure shopping environment!
Q: What if my transaction is flagged, but I still want to proceed with my order?
If your transaction is flagged for security reasons, but you still wish to proceed, we offer alternative payment options:
• Cash payment
• Peer-to-Peer (P2P) payments (not linked to credit cards)
Please contact our customer service team to reprocess your order using one of these methods.
Important:
For your protection, credit card transactions flagged as high-risk will not be reprocessed.
Q: Can I read reviews from other customers?
A: Yes! Check out our review section to see what our satisfied customers have to say about their experiences with our site.
Q: Do you offer delivery?
A: Yes! We offer delivery options within:
20 miles for Houston (77304),
20 miles for DC (20036),
15 miles for Miami (33137),
15 miles for New York City (10038)
Q: What are your delivery windows?
A: We offer 2 hour delivery windows between 10am-9pm (Mon-Sat), 10am-8pm (Sun). Please understand there may be delays during peak traffic hours. Our customer service team will notify you with any delays.
If your order is placed after hours you will receive a delivery notification the following business day.
Q: Can I meet the driver instead of having it delivered to my doorstep?
A: Yes! You can meet our driver at a designated location within our delivery radius.
Q: Can I tip my driver?
A: Yes! Our drivers appreciate tips for their excellent service.
Q: How will the driver approach my location?
A: Our driver will approach your designated vehicle (if meeting at a location) or your doorstep (if delivering to your home).
Q: What if I am missing items or incorrect items are shipped or delivered?
A: We apologize for any inconvenience. Please contact our customer service team within 24 hours of delivery, and we will investigate and resolve the issue promptly.
Q: What if I miss my delivery window?
A: If you miss your scheduled delivery window, a redelivery fee may apply. Please contact our customer service team to reschedule your delivery.
Q: What if my package is late?
A: We apologize for any delay. Please contact our customer service team, and we will investigate and provide an estimated delivery time or a suitable resolution.
Q: What if I have a problem or issue with my order?
A: Our dedicated customer support team is here to help! Contact us anytime for assistance with orders or any concerns.
Q: Return/Exchange Policy:
A: All sales are final. No exchanges or refunds. Please confirm your order carefully before checking out and submitting payment.
Q: What are your hours of operation?
A:
Delivery Hours:
- Monday to Saturday: 10am - 9pm
- Sunday: 10am - 8pm
Shipping Hours:
- Monday to Friday: 10am - 3pm
Please note that times may vary due to factors such as:
- Location
- Availability
- Postal holiday hours
- Orders submitted after hours, during holidays, or weekends
Our customer service and support hours are: Mon-Friday 10am-7pm.
Note: Please contact our customer service team for more information on our delivery policies and fees. We strive to provide accurate and timely deliveries, and we appreciate your feedback in helping us improve our services.
